Digital Product Policy

This Digital Product Policy applies to purchases of The Retirement Living Decision Guide (the "Guide") offered by Retirement Living Navigator.

Digital Product — All Sales Final

Due to the nature of digital products, all purchases of The Retirement Living Decision Guide are final.

Once the guide has been delivered or made available for download, refunds, returns, or exchanges cannot be provided.

Access and Delivery

The Guide is delivered as a PDF file by email immediately upon successful payment. You are responsible for ensuring your email address is correct at the time of purchase.

If you do not receive your guide within a few minutes of purchase, please check your spam or junk folder. If you still cannot locate your guide, contact us and we will be happy to assist.

Support for Access Issues

If you experience any issues accessing your guide — such as a broken download link, undelivered email, or corrupted file — please contact us and we will resolve the issue promptly.

Intellectual Property

Your purchase grants you a personal, non-exclusive, non-transferable licence to use the Guide for your own personal or family decision-making. You may not reproduce, distribute, sell, or commercially exploit the Guide without prior written permission.

Contact

Questions regarding this policy may be directed to hello@retirementlivingnavigator.com.au.